Yes, we offer a wide range of customization options. You can modify:
• Sizes: Adjust dimensions to fit your space.
• Components: Add or replace specific parts.
• Engravings: Personalize with custom text or logos.
• Entire Designs: Work with us to create a fully unique product.

Click here to create your own

Yes, we fully support customers in purchasing individual components, whether for replacements or creative extensions to your project.

Yes, absolutely! We provide replacement parts for all our products. Additionally, to ensure your project runs smoothly, we include extra spare parts with your shipment for added convenience.

Yes, we provide special pricing for bulk orders. Contact us with your requirements, and we’ll create a customized quote for you.

Absolutely! Veltle's modular system is designed for flexibility. You can order additional components at any time to expand or modify your furniture, adapting it to your evolving needs and preferences.

At Veltle, we are committed to delivering exceptional quality by using premium-grade aluminum, natural wood, and high-durability acrylic—materials chosen for their strength, longevity, and modern aesthetics. Each product undergoes strict quality control and precision engineering to ensure stability, durability, and a flawless finish. Our modular design eliminates weak joints and mass-produced shortcuts, guaranteeing a sturdy, adaptable setup that stands the test of time.

Before shipping, every order is double-checked for quality assurance, ensuring all components meet our high standards. Plus, with our comprehensive warranty and hassle-free refund policy, you can shop with confidence knowing that your satisfaction is our priority.

For any concerns, our support team is here to help.

No DIY experience? No problem! Our modular system is designed for all skill levels. While some assemblies may be more complex, our pre-engineered structure, detailed step-by-step guides, and video tutorials ensure that even beginners can successfully complete the setup with confidence. Plus, our support team is always here to help if needed!

Absolutely! Each product comes with a detailed instruction manual. Additionally, we offer step-by-step video tutorials on our website to guide you through the process.

Most of our products require only basic tools, which are included in the package when needed.

To make things easy for you, we include a star rating system on each product to show the installation difficulty. Most of our products are designed to be assembled with minimal effort, even if you have no prior experience.

If you have any questions or have problems, our support team is here to help! Reach out to us via email or live chat for assistance.

• For non-custom products: We’ll ship your order within 7 days of confirmation.
• For custom products: Once your design is finalized, we’ll have it packed and shipped within 7-12 days
  

Absolutely! Once your order is shipped, we will send you an email with your tracking number. You can use it to monitor your package’s journey directly on the courier’s website.

Right now, shipping within the U.S. is completely free! However, this is a limited-time offer, so take advantage while it lasts!

Yes, we prioritize sustainable practices and use eco-friendly packaging materials whenever possible to reduce our environmental impact.

We take product quality seriously. If your order arrives damaged or defective, please contact us within 7 days of receiving your item with photos of the issue and packaging. We’ll arrange a replacement or refund at no additional cost to you.

To initiate a return or refund, please follow these steps:

1. Contact our support team with your order number and reason for return.
2. If your return is approved, we’ll provide a return shipping label.
3. Ship the item back in original packaging and unused condition.
4. Once received and inspected, we’ll process your refund within 5-7 business days.

✅ Defective or damaged products:No – we cover return shipping costs.

🚫 Change of mind returns:Yes – customers are responsible for return shipping fees.

At Veltle, we stand behind the quality and durability of our products. Our limited 3-year warranty covers material and manufacturing defects under normal use.

What’s Covered?

✔ Structural Issues – Defects in frames, connectors, and essential components.

✔ Material Quality – Warping, cracking, or defects in wood, acrylic, aluminum, or other primary materials under standard indoor conditions.

✔ Electrical Components (if applicable) – Malfunctions due to manufacturing defects.

What’s Not Covered?

✘ Normal Wear & Tear – Scratches, discoloration, or minor cosmetic damage from everyday use.

✘ Improper Use or Assembly – Damage caused by incorrect installation, modifications, or misuse.

✘ Environmental or Accidental Damage – Water exposure, fire, excessive heat, or physical impact.

Need a Replacement?

If any part of your product has a covered defect within the warranty period, we’ll provide a replacement part or a suitable solution. Just contact our support team with your order details.

How to Submit a Warranty Claim

📩 Email us at [vip@veltle.com]

📷 Attach photos of the issue

📄 Include your order number

Our team will review your request and respond within 3 business days to assist you.

Beyond Warranty? We’re Still Here to Help!

Even after your warranty expires, we offer affordable replacement parts to extend the lifespan of your product.

Veltle is committed to long-lasting quality and customer satisfaction—because great design should be built to last.

If you experience an issue covered under warranty:

1. Contact our support team with your order number and photos of the issue.
2. We’ll assess and provide a repair, replacement, or store credit, depending on the case.
3. Warranty claims are processed within 3-7 business days.